HomeTeam Inspection Service is an industry leader in home inspections. HomeTeam assists buyers, sellers, and real estate professionals with a wide variety of home and business inspections. The HomeTeam franchise is also a:
- Franchise 500 company
- Keller Williams Approved Vendor
- Berkshire Hathaway Home Services Diamond Preferred Alliance Member
- Real Living Real Estate Preferred Alliance Member
Guardian, has been supporting HomeTeam franchisees for over 3 years. We understand your business and we understand the how to integrate with your HomeTeam ISN software. When you choose us as your credit card processor, you can feel confident that our service will allow you complete compatibility, unbelievable simplicity and guaranteed affordability.
Once Your credit card processing is integrated with ISN:
- Have the software automatically include a payment link to the Inspection agreement allowing your customers to pay when they fill out and sign the agreement.
- Accept payment on site using the mobile app.
- Lock the inspection report so the customer is unable to open it until they have paid for it.
Any credit card payment accepted through ISN, whether the customer clicks the link, or through the mobile app or on your PC, will automatically update the invoice to show it has been paid. - Integration makes payment easier for the customer, it reduces cancellations, increases the chance they purchase add on services and overall makes your life easier. Shown below are some screenshots of mobile application which will allow you to take payment on site while keeping all your records updated and current.
Pricing
The rates and fees associated with processing credit cards are primarily determined by the risk associated with running the transaction. Because we work with so many Home Inspectors, we have been able to create an account that gives the lowest rates to transactions that have historically been charged at a higher risk level. We try our very best to make sure our pricing is as simple as possible to understand.
Rates & Fees
Transactions
- Credit and Debit: 2.4%
- Communication Fee: .20
Monthly
- NO Account Maintenance Fee
- NO Secure Gateway Fee
- NO Monthly Minimum
- NO PCI Compliance Fee
Setup
- NO SET UP FEES
- NO CANCELATION FEES
- NO ANNUAL FEES
- NO CONTRACTS
Guardian Pay at Close
Guardian Pay at Close is the newest payment feature available for HomeTeam users and powered by Guardian Inspection Payments. With the Guardian Pay at Close program, Guardian funds inspectors up front for their inspection fees and takes care of collecting payment from the client. The inspector gets paid no matter what – even if the sale of the house doesn’t make it to close. Read on to learn how the Pay at Close program will not only provide you with a solution to offer homebuyers watching spend or short on cash but also has home inspectors increasing their average invoice by 24% or more! EXCLUSIVE RATES FOR HOMETEAM MEMBERS!
Get More Information
ACH Payment Integration
Guardian offers integrated ACH payments for HomeTeam users, streamlining your e-check payments and potentially eliminating your credit card processing fees. If you have been thinking about charging a convenience fee to your customers when they use a credit card but have been hesitant to introduce potential contention to the process, you can now offer ACH as a free alternative to your customers. With ISN’s new integrated e-check solution, your customers will be presented with the option to pay for the inspection with a credit card for an additional fee (completely controlled by you) or to pay with an e-check for free.
FAQ
We have ensured that Guardian will match or beat your current rates. With Guardian, there are no monthly fees whatsoever (if you don’t use it, it won’t cost you a dime). There are also no startup fees, and it is a month to month contract with no cancellation fee.
Guardian has an online application that only takes a few minutes to fill out. There is no documentation to sign, scan, or email. You can do everything electronically. Your account is generally ready within one business day. From start to finish, this process should not take more than 10 minutes–plus you’ll be saving money every month.
No. The transition to Guardian is totally seamless. Once you enter your updated credentials in WIN Home Inspection, you are all set up. Any payment links still floating out there will still work, they will just be pointed to the new account.
Guardian offers next day funding. Any transactions completed before 7:45pm EST will be automatically deposited into your account the next business day.
Unlike many processors, Guardian doesn’t take out their fees until the next month. So, if you do a $400 home inspection, then $400 will show up in your account. This makes reconciliation and transaction tracking much simpler.
HomeTeam has been working with Guardian since 2019. They guarantee lower processing fees, no monthly fees, no setup fees, and no cancellation fees. In addition, they offer next day funding, have better reporting and integration with HomeTeam, and have best in class customer service. Guardian understands your industry, your business, and most importantly, your HomeTeam inspection software. They provide top-notch customer service (they actually answer the phone) and, because of their relationship with the inspection industry, they have a vested interest in making sure you are satisfied with your account and their service.
Talk to Guardian. They will take a look at your account, your rates, and fees and let you know what they can do. Just call them at 800-608-7363 and they will help you out.
HomeTeam has negotiated with Guardian Financial to offer inspectors a no-monthly-fee payment processing account. If you don’t use it, you don’t pay a dime. Even if you aren’t using payment processing often, we recommend setting up an account so that it’s ready when you need it.
Guardian will match or beat whatever you are currently paying. Just send them a copy of your processing statement, and they will work up a proposal for you and show you how much you save by making the switch. If they can’t save you money, they will give you $500 (they have never had to pay it out).
Unless you request that we not set up a specific card type, your account will be set up so that you can accept all card types. Our recommendation is that you accept all types of credit cards. We recommend that you allow your customers to pay with their preferred form of payment, no matter what it is.
You will log into your cardpointe account, (www.cardpointe.com) with the same username and password that you created when you did the online application. Then go to the reporting tab, then statements.
You will need to click on the Non-Compliant link and go through the PCI questionnaire. This needs to be done annually. If you do not become complaint, your account will be charged $24.95 a month until it is compliant and then you can request those fees be refunded for up to 1 years’ worth of charges. Click here to link to instruction page on our site.
If you chose to use the authorization method your customers card will only be authorized for the amount of the inspection (like when you check in at a hotel) then the transaction will be finalized at a later time that you specify in the software. Usually at the time of the inspection.
If your customer enters their email address in the payment process, they will get an email receipt with all the details of the transaction.
The best way to process a refund, is to do it within your inspection software by going to the inspection detail and choosing refund. You can also process a refund in the cardpointe gateway. When you log into your cardpointe account and go to the reporting tab, the default view is of the past 7 days transactions. The transaction number is a hyperlink that when clicked will show you all of the details of the transaction and have an option to refund available.