Hello, Guardian customers!
For those who don’t know me or might have only met me briefly at an inspection trade show, I wanted to take the time to formally introduce myself and share some exciting updates.
Over the last few years, our business has grown more and more complex. As always, we’ve remained committed to making steady improvements to Guardian first and foremost, but at the same time, a significant portion of our customers have embraced a very diverse set of products and services, including home inspection software, FlexFund, and warranties, to name a few.
Given the increasingly complex solutions that inspectors use to operate their businesses, we realized we needed a unified customer support team to manage that complexity and streamline your experience with us. We understand that a great customer experience goes well beyond a chat bubble!
As a result, we’re looking to invest in that experience and how you do business with us today and in the future.
Step 1 is unifying all our customer support and account management teams into a new team we’re calling Inspector Success. I am honored to have been chosen to bring together the best and brightest team members so we can deliver a best-in-class experience for you, our customer.
My vision for this team is simple, “make it easier for our inspectors to do business with us, so they can focus on delivering a best-in-class experience to their customers.”
If you’d like to learn more about me and the new Inspector Success team, take a few minutes to watch this episode of The Ride Along podcast where I share more about who I am, why I am excited, and the key details around my vision for this team. In the meantime, I look forward to future conversations so my team and I can learn more about what we’re doing well and where we need to grow. If you have any feedback, feel free to drop it in this survey – it goes directly to me.
My Best,
